bajiok's Privacy Policy
This policy explains how your personal information is collected, why it is stored, and under what circumstances it may be shared with third parties.
Table of Contents
1 Introduction and Scope
bajiok is an online entertainment and betting platform operating for users in Bangladesh. This privacy policy applies to bajiok's website, mobile application, and all related digital services. By registering an account or using any service on this platform, you agree to the terms described in this policy.
The purpose of this policy is to transparently inform users about what information we collect, why we collect it, and how it is managed. Keeping your personal information secure is a core responsibility of bajiok.
This privacy policy serves as a supplementary document to bajiok's Terms and Conditions, and both documents should be read together.
2 Types of Information Collected
bajiok may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for verification purposes)
- Mobile number and email address
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for processing transactions)
- Deposit and withdrawal transaction history
- Balance and bonus details
2.3 Technical Information
- IP address and device information
- Browser type and operating system
- Login time, session duration, and navigation history
- Data collected via cookies
2.4 Gaming Activity Information
- Bet amounts, results, and gaming history
- Preferred game categories and slot details
- Responsible gaming settings (limit settings, break requests)
3 How Information Is Collected
bajiok collects information in the following ways:
- Direct Collection: Information you provide directly through account registration, identity verification, deposit and withdrawal forms, and support requests.
- Automatic Collection: While you use our platform, technical systems automatically record certain information such as log files, cookies, and session data.
- From Third Parties: Certain information may come through payment processors or fraud prevention services, but only to the extent necessary for operating the service.
We do not collect unnecessary or excessive information. Every piece of information collected has a specific legal or operational reason behind it.
4 Purpose of Using Information
bajiok uses the collected information for the following purposes:
- Account Management: To complete registration, verification, and login processes.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Security: To detect fraud, account hacking, and unauthorised transactions.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To analyse usage patterns and improve the platform experience.
- Responsible Gaming: As part of our responsible gaming policy, to identify potentially risky behaviour and provide timely support to users.
- Communication: To send important account-related notifications.
5 Data Storage and Security
bajiok uses industry-standard security technology to keep your information secure. All data is transferred via SSL (Secure Socket Layer) encryption and stored in encrypted form on servers.
Our security measures include:
- 256-bit SSL encryption for data transfers
- Two-factor authentication (OTP-based verification)
- Regular security audits and vulnerability testing
- Restricted employee access — only authorised staff can view specific data
- Automated alerts for suspicious activity
Your account information is retained while your account is active and for the legally required period after it is closed. After that period, data is securely deleted or anonymised.
6 Sharing Information with Third Parties
bajiok does not sell, rent, or commercially disclose your personal information to third parties. However, certain information may be shared in the following limited circumstances:
- Payment Processors: The minimum information required to complete transactions via bKash, Nagad, and Rocket.
- Service Providers: Contracted partners who manage game software, technology infrastructure, and customer service systems — they may only use the information for the specific service they provide.
- Legal Obligations: When disclosure is required under a court order, government investigation, or applicable law.
- Fraud Prevention: With relevant authorities to prevent cybercrime or financial fraud.
We have privacy agreements in place with all third-party partners to ensure they handle data to our standards.
7 Cookies and Tracking Technologies
bajiok's website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and keep security features active — without these the platform cannot function properly.
- Functional Cookies: To remember your preferences such as language and display settings.
- Analytics Cookies: To collect aggregated and anonymised data for understanding platform usage patterns.
You can disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
8 User Rights
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we have collected from you.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted — however, this may not be fully possible where legal retention obligations apply.
- Right to Object to Processing: You may object to your information being used for specific purposes.
- Right to Data Portability: You may request a copy of your information in a machine-readable format.
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.
To exercise these rights, contact us at the address in Section 11 below. We will respond to your request within 30 business days.
9 Privacy of Minors
bajiok is an adults-only platform strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step during account registration.
If we confirm that information from a minor has been collected unintentionally, we will immediately suspend that account and delete all associated information.
If you suspect that a minor is using our platform, please contact us directly.
10 Changes to This Policy
bajiok reserves the right to change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we may send a notification to your registered email or mobile number. However, it is your responsibility to review this page regularly.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
11 Contact
For any questions, requests, or complaints regarding this privacy policy or the management of your personal information, please contact us:
- Email: [email protected]
- Live Chat: Via the chat icon at the bottom right of the website (active 24/7)
- Response Time: Instant on live chat; generally within 24 hours by email
Our support team provides assistance in both Bengali and English. To learn more about bajiok, visit our About Us page.